Refunds
Getting your money back
When we refund, how much, and where the money goes.
Where refunds go
Every refund goes back to the payment method you used – the same UPI account, card or bank account.
Once we’ve issued a refund, how quickly it shows in your account depends on your bank or card provider.
Cancelled orders
If you cancel a paid order, everything you paid – including delivery – is refunded automatically. You don’t need to ask.
Returns
Returns can’t be requested online yet. Contact us with your order number and we’ll talk it through with you.
Lost or damaged parcels
Lost in transit
Settled with a refund or a replacement, when the same piece is in stock.
For a refund: If every item in the order is affected, the delivery charge is refunded too.
Arrived damaged
Settled with a refund or a replacement, when the same piece is in stock.
For a refund: The delivery charge is not refunded.
Came back to us undelivered
Settled with a refund or sending the parcel to you again.
For a refund: The delivery charge is not refunded.
How to report a problem is on the shipping page.
Payment problems
If a payment reaches us after your checkout has closed and the pieces are no longer available, it is refunded in full automatically.
If a payment doesn’t match its order, we check it by hand and either confirm your order or refund you. Please don’t pay a second time while that’s happening.
Following your refund
Your order page in My Orders shows each refund and where it has got to. If a refund hasn’t arrived when you expect it, contact us with your order number.