Returns & Exchanges
If it's not quite right, we'll make it right
Sign in to see your orders. Cancel one before it's packed, or return or exchange it once it's delivered – and follow every step here.
At MiniLooms, we want you to feel confident about every purchase. You can request a return for eligible products within the return window shown on your order. Submitting a request or completing a pickup does not confirm refund approval. Once the returned item reaches us, we inspect it and confirm whether it meets our return conditions. Approved refunds are then initiated to the original payment method, and you can track progress from your account.
7-day window
Requests can be raised within 7 days of your order being delivered.
Exchanges
Swap for another size or colour within 7 days of delivery, subject to what’s in stock.
Return postage
A pickup charge equal to the delivery fee for your order is taken off your refund (once per order). It is waived if the item arrived damaged or was the wrong item.
Shipping charge
Refunds cover what you paid for the items. The original shipping charge is not refunded.
We arrange pickup
Once your request is approved, we arrange a courier to collect the item.
What we can accept back
- Request returns via My Account → Orders within the return window. Items must be unused
- unwashed
- unaltered
- with tags and packaging. Add photos for faults. Use approved pickup. Refunds follow inspection; exchanges depend on stock. Exclusions/fees apply; statutory rights remain.
Refunds
Raising a request doesn’t issue a refund on its own, and neither does approval for pickup. Once we’ve received your item at our warehouse and it has passed inspection, we approve the refund to your original payment method for what you paid for the item (after any discount). Once our payment gateway has processed it, it usually appears within 7 days, but the exact timing depends on your bank or payment provider.